"Jenni led a successful transformation project for me, in the Army Headquarters, to refine and implement the use of Portfolio, Programme and Project Management. A strong leader, she gave clear direction and kept the project on track; but more importantly, used her 'inclusive' style to draw the best from the 'rainbow' team of contractors and to engage quickly and effectively with the hierarchy and complexities of the HQ. Jenni supported 'learning through doing', with a focus on programme governance, achieving 'ownership' at senior level and gaining momentum for the change. She led a successful interaction between other industry leaders and the Army HQ Board, demonstrating the 'art of the possible’. Through effective engagement (1:1 meetings and workshops), she achieved consensus on the HQ operating model and for it to be presented to the Board. I look forward to working with Jenni again.”
Mark Milligan
I worked for Jenni when she was the team lead for a highly complex and challenging transformational change project for the headquarters of a large UK public sector organisation. The project was resource and time constrained and I quickly recognised and very much valued Jenni’s innate ability to build effective working relationships with team members and key stakeholders alike with the focus on delivering for the client.
She has a well-developed and effective leadership style which is coupled with a firm yet engaging personality and excellent communication skills. Using these skills and attributes she ensured key stakeholders quickly understood the level of complexity and risk in delivering this project and she provided well focused guidance and support throughout the difficult internal governance and decision-making processes.
Jenni is a supportive and positive team leader though is quick to challenge if so required, and throughout the project she was highly effectively in ensuring that team members and key stakeholders were fully aware of critical risks, issues and challenges. I thoroughly enjoyed the experience of working with Jenni and learnt a great deal from her approach to managing challenging stakeholders whilst keeping focus on leading and delivering the project.
David Taylor
“Jenni undertook a dignity at work investigation for us. This was a highly sensitive matter which required careful handling of the parties involved, empathy, confidentiality, an understanding of equality, diversity and inclusion matters, prompt handling, plus the ability to quickly absorb complex information. Jenni possessed all the required competencies and produced a quality report which enabled us to resolve the matter in-house. Through her collaboration with other professionals, it also gave us access to other services if we required them. We would be happy to recommend Jenni for other work.”
Confidential Client
“As the Chief Executive of the Office of the Police and Crime Commissioner (PCC) for Thames Valley, I was in urgent need of a fit-for-purpose and easy-to-use ‘Complaints Handling Policy’ and associated office procedures to enable me to help the PCC discharge its statutory duties in respect of ensuring that complaints made by the public against the police force, the Chief Constable and the PCC are dealt with effectively. As the national police complaints system is governed by inherently complex and confusing legislation and statutory guidance, I also needed someone who had in-depth knowledge of the system and experienced in how it operated. I commissioned the services of Jenni Douglas-Todd (Managing Director, Diversa Consultancy) who was able to hit the ground running due to previous hands-on experience working in the world of police complaints. Jenni discussed our local circumstances and my requirements and we agreed her brief. Jenni then set about developing a Policy and Procedures that were tailored to our local circumstances and requirements, informed by regular face-to-face meetings and updates. The end result was the successful delivery of a bespoke set of Policy and Procedures within a matter of a few short weeks that gave me and my colleagues the essential guidance that we were previously missing to help us go about our day-to-day work efficiently and effectively, and with confidence.”
Paul Hammond, Chief Executive, Office of the Police and Crime Commissioner for Thames Valley, 20th January 2017
"Jenni Douglas-Todd is a refined leader and manager in every sense of the word ‘refined’. Through a unique balance of genuine interest in the individual and purposeful engagement in the challenge that has been set, she engenders in her team a sense of drive which is underlined with the professionalism she exudes and expects of her team. Even in the most pressured moments, her quiet authority instils confidence in colleagues and assures clients and stakeholders that an efficient and effective answer is at hand. Jenni’s enviable ability to separate the wheat from the chaff with a few well-directed insightful questions and clear and concise direction invariably delivers the solution."
Chris Henwood